+91 8821 8821 27 support@invc.co.in

Privacy Policy

INVC Wellness Pvt. Ltd, brand INVC – Apna Family Vaccination Centre (“us”, “we”, or “INVC”) is the author and publisher of the internet resource www.invc.co.in on the world wide web as well as the software and applications under name “INVC”.

By using our services and portal, you agree to all terms & conditions as mentioned in the below document.

This Privacy Policy is published in compliance with, inter alia:

  1. Section 43A of the Information Technology Act, 2000;
  2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
  3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.


We at INVC - Apna Family Vaccination Centre, (hereinafter mentioned as "INVC") are committed to protect our customers’ personal information and/or sensitive personal data and strive to maintain the privacy of your personal information.

For your information, “Personal information” is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual. To this policy, sensitive personal data or information, such as medical history has been considered as a part of personal information.

INVC does collect your personal information for a variety of regulatory and business purposes. These include, but are not limited to:

  • Verify your identity
  • Complete transactions effectively and bill for products and services availed
  • Respond to your request for service or assistance
  • Perform market analysis, market research, business, and operational analysis
  • Provide, maintain, and improve our products and services
  • Anticipate and resolve issues and concerns with our products and services
  • Promote and market our products and services which we consider may be of interest to you and may benefit you; and
  • Ensure adherence to legal and regulatory requirements for prevention and detection of frauds and crimes

INVC’s privacy policy is designed and developed to address the privacy and security of your personal information provided to us. This privacy policy describes the personal information which we may collect and provides our approach towards handling or dealing with the same.



Collection of Personal Information

Some of the services require us to know who you are so that we can best meet your needs. When you access our services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you.

You hereby consent to the collection of such information by INVC. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

  • contact data (such as your email address and phone number);
  • demographic data (such as your gender, your date of birth and your pin code);
  • data regarding your usage of the services and history of the orders/appointments
  • made by or with you through the use of services;
  • other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.

The information collected from you by INVC may constitute ‘sensitive personal data or information’ under the SPI Rules.

“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, can identify such person.

The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

  • passwords;
  • financial information such as bank accounts, credit and debit card details or


other payment instrument details


  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records and history;
  • biometric information;
  • information received by body corporate under lawful contract or otherwise;
  • visitor details as provided at the time of registration or thereafter; and
  • call data records


The IT Act and the SPDI Rules regulate the collection, usage, retention, and disclosure of personal information, which is defined under the SPDI Rules as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, can identify such person.

You agree that you are providing all information, including SPDI to us voluntarily. Collection, use and disclosure of personal information and SPDI requires your express consent.

You are providing us with your consent to our use, collection, and disclosure of the personal information and SPDI. You may choose to not provide Us with personal information and SPDI, but if you do so, we will be unable to provide you access to our app or the site or deliver products or provide services through our platform.


Disclosure and Transfer of Personal Information

Internal Use: INVC and its employees may utilize some or all available personal information for internal assessments, measures, operations, and related activities.

Authorized Third Parties: INVC may have contractors or include third parties which are external to itself for strategic, tactical and operational purposes. Such agencies though external to INVC, will always be entities which are covered by contractual agreements. These agreements in turn include INVC’s guidelines to the management, treatment, and secrecy of personal information.

We may transfer your personal information or other information collected, stored, processed by us to any other entity or organization located in India or outside India only in case it is necessary for providing services to you or if you have consented (at the time of collection of information) to the same. This may also include sharing of aggregated information with them for them to understand our environment and consequently, provide you with better services. While sharing your personal information with third parties, adequate measures shall be taken to ensure that reasonable security practices are followed at the third party.

You are providing your consent to contact you either via calls, SMS or emails, and for sharing your personal information in several ways, such as in writing, online, through "click-through" agreements; orally, including through interactive voice response; or when your consent is part of the terms and conditions pursuant to which we provide you service; or when you provide us a missed call for our marketing SMS campaigns. Please note, this will override DND signups.

We, however assure you that INVC does not disclose your personal information to unaffiliated third parties (parties outside INVC corporate network and its Strategic and Business Partners) which could lead to invasion of your privacy.

Government Agencies: We may also share your personal information with Government agencies or other authorized law enforcement agencies (LEAs) mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences.


Security Practices and Procedures

We adopt reasonable security practices and procedures, to include technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.

Our security practices and procedures limit access to personal information on need-only basis. Further, our employees are bound by Code of Conduct and Confidentiality Policies which obligate them to protect the confidentiality of personal information.

We may retain your personal information for as long as required to provide you with services or if otherwise required under any law.

When we dispose of your personal information, we use reasonable procedures to erase it or render it unreadable (for example, shredding documents and wiping electronic media).

Internet Use - We maintain the security of our internet connections, however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be your own risk. However, we will strive to ensure the security of your information. We observe reasonable security measures to protect your personal information against hacking and virus dissemination.


Changes to Your Information

You may review, correct, update, change the information that you have provided for the account. However, you are not permitted to delete any part of the personal information or any other information generated on the Platform. You may request us to delete the same. You may update your information at any point by writing to us at the details indicated below in the contact section.

We will be unable to provide you with access to our site, app or the services, as described under the Terms, and such modification may be regarded as the User seeking to discontinue his or her access to our site, app or the services.

We reserve the right to verify and authenticate your identity and your personal information in order to ensure accurate delivery of products and services. Access to or correction, updating or deletion of your personal information or SPDI may be denied or limited by us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.



If you have any concern about privacy or grievances on the site or the app, please contact Us with a thorough description and we will try to resolve the issue.

If You have any concerns or questions in relation to this Privacy Policy, you may contact as below:

Name: Mr. Moses Louis
Address: INVC- Apna Family Vaccination Centre, 1A, 1st Floor, Vibgyor Building, Patlipada, Thane West, MH- 400607
Phone number: 8821-8821-27
E-mail: support@invc.co.in

We shall endeavour to resolve your grievances within one month from the date of receipt of such grievance.